Privacy Policy

TUBSAFE respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how TUBSAFE collects, uses, shares, stores, and protects information when you visit our website, request a free quote, schedule a consultation, contact our team, apply for financing, submit a review, communicate with us by phone, email, or text message, or use any of our bathroom remodeling, walk-in tub, walk-in shower, shower conversion, and related services.

By using our website or submitting information to TUBSAFE, you agree to the practices described in this Privacy Policy.

1. Information We Collect

TUBSAFE may collect personal information that you provide directly to us, information collected automatically through our website, and information received from service providers or business partners.

Information You Provide to Us

We may collect the following information when you fill out a form, request a quote, schedule an appointment, contact us, or communicate with our team:

• Name
• Phone number
• Email address
• Home address, city, state, and ZIP code
• Bathroom project details
• Product interests, such as walk-in tubs, walk-in showers, shower conversions, or bathroom remodeling
• Accessibility, safety, mobility, or comfort preferences that you choose to share
• Appointment preferences and consultation details
• Financing-related information, when applicable
• Photos, videos, or measurements of your bathroom, if voluntarily provided
• Customer service questions, messages, and feedback
• Reviews, testimonials, or project comments
• Career application information, if you apply for employment with TUBSAFE

Please do not provide personal information about another person unless you have permission to do so.

2. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Click activity
• General location information based on your device or IP address
• Cookies, pixels, analytics identifiers, and similar tracking technologies

This information helps us improve our website, measure advertising performance, understand customer interest, improve user experience, and provide more relevant information about TUBSAFE products and services.

3. How We Use Your Information

TUBSAFE may use your information to:

• Respond to your quote request
• Schedule a free consultation or in-home appointment
• Contact you about bathroom remodeling, walk-in tubs, walk-in showers, shower conversions, and related services
• Provide project recommendations, pricing information, measurements, and product options
• Send appointment reminders and project updates
• Communicate by phone, email, SMS text message, or other methods you authorize
• Process customer service requests
• Provide financing information or connect you with financing providers, when requested
• Improve our website, marketing, products, and services
• Personalize your website experience
• Send promotional offers, discounts, updates, or marketing messages
• Maintain business records
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, regulatory, insurance, or safety requirements
• Review job applications and communicate with applicants

4. Phone Calls, Text Messages, and Email Communications

When you submit a TUBSAFE form, request a free quote, call us, or otherwise provide your contact information, you authorize TUBSAFE to contact you about your request, appointment, project, products, services, promotions, and related updates.

Communications may include phone calls, emails, SMS text messages, prerecorded messages, or automated technology where permitted by law. Message frequency may vary. Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP or following the unsubscribe instructions in the message. You may also contact TUBSAFE directly to request that we stop sending certain communications.

Even if you opt out of marketing messages, we may still contact you for non-marketing purposes, such as appointment confirmations, project updates, warranty matters, service issues, or legal notices.

5. Cookies and Tracking Technologies

TUBSAFE may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, analyze traffic, improve performance, and support advertising.

These technologies may help us understand how visitors use our website and may allow advertising partners to show relevant TUBSAFE ads on other websites or platforms.

You may be able to manage or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

6. How We Share Information

TUBSAFE does not sell your personal information in exchange for money. However, certain uses of cookies, advertising pixels, analytics tools, and marketing technologies may be considered a “sale” or “sharing” of personal information under California privacy law.

TUBSAFE may share information with:

• Employees, contractors, installers, and representatives who help provide services
• Appointment scheduling and customer service providers
• Website hosting and technology providers
• Email, phone, and SMS communication providers
• Advertising and analytics partners
• Payment or financing partners, when applicable
• Professional advisors, such as legal, accounting, insurance, or compliance providers
• Government agencies, courts, regulators, or law enforcement when required by law
• Business successors in connection with a merger, acquisition, restructuring, or sale of business assets

We require service providers to use personal information only for authorized business purposes and to protect it using reasonable security measures.

7. Financing Partners

If you request financing information or apply for financing through a third-party financing provider, that provider may collect and process your information under its own privacy policy and terms. TUBSAFE is not responsible for the privacy practices of independent financing providers, lenders, or third-party websites.

8. Customer Reviews and Testimonials

If you submit a review, testimonial, photo, or project feedback, TUBSAFE may use that content for marketing, website, social media, advertising, and promotional purposes, where permitted by law. We may display your name, general location, review content, star rating, project type, or related information.

9. How We Protect Information

TUBSAFE uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no website, internet transmission, email, phone system, or electronic storage method is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable business practices.

10. How Long We Keep Information

TUBSAFE keeps personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, complete projects, maintain records, resolve disputes, comply with legal obligations, support warranties, and operate our business.

Retention periods may vary depending on the type of information, the purpose for collection, legal requirements, and business needs.

11. Your Privacy Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request information about how we collect, use, disclose, sell, or share personal information
• Opt out of the sale or sharing of personal information
• Limit the use of sensitive personal information, where applicable
• Opt out of marketing emails or text messages
• Not be discriminated against for exercising privacy rights

California privacy law gives California consumers rights such as the right to know, delete, opt out of sale or sharing, and avoid discrimination for exercising privacy rights. For robocalls or robotexts, the FCC also states that consumers may opt out of robocalls or robotexts.

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.

Categories of Personal Information We May Collect

TUBSAFE may collect the following categories of personal information:

• Identifiers, such as name, address, phone number, email address, and IP address
• Customer records, such as contact details and project information
• Commercial information, such as products or services requested
• Internet or electronic activity, such as website usage and cookie data
• Geolocation data, such as general location from IP address
• Audio or electronic information, such as call recordings or communications, where permitted
• Professional or employment information, if you apply for a job
• Sensitive personal information, only if you voluntarily provide details related to accessibility, mobility, safety, or health-related bathing needs

Sources of Personal Information

We may collect personal information from:

• You directly
• Your family member or authorized representative
• Website forms
• Phone calls, emails, and text messages
• Cookies and tracking technologies
• Service providers
• Advertising partners
• Financing partners, when applicable
• Publicly available sources

Business Purposes for Collection

We collect personal information to provide quotes, schedule consultations, complete remodeling projects, communicate with customers, process requests, improve our website, market our services, manage business operations, and comply with legal obligations.

Do Not Sell or Share My Personal Information

TUBSAFE may use cookies, pixels, analytics tools, or advertising technologies that may be considered “selling” or “sharing” personal information under California law. California residents may request to opt out of sale or sharing by using TUBSAFE’s “Do Not Sell My Information” page or by contacting us using the information below.

13. Children’s Privacy

TUBSAFE’s website and services are intended for adults and homeowners. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child without proper consent, we will take reasonable steps to delete it.

14. Third-Party Websites

Our website may contain links to third-party websites, financing providers, review platforms, social media pages, or other external services. TUBSAFE is not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing personal information.

15. Updates to This Privacy Policy

TUBSAFE may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

For privacy questions, requests, or concerns, you may contact TUBSAFE at:

TUBSAFE
Website: https://tubsafe.com/
Phone: (800) 226-7233
Email: privacy@tubsafe.com

You may also contact TUBSAFE through the contact information listed on our website.